Billing, Renewals and Cancellations

Find an invoice, review a renewal, or get help cancelling a service or requesting a refund.

Before you order

Review the package, billing term, currency and checkout total. If your site depends on a particular storage limit, backup schedule or restore option, ask support to confirm what your plan includes before paying.

Invoices and payments

Sign in to the Client Area and open your invoice. Check the service, billing term, amount and due date. If a payment is missing or an amount looks wrong, open a ticket with the invoice number and any payment reference.

Renewals

Review the service or domain in the Client Area for its next due date. Check the amount on the renewal invoice when it is available. If you are unsure about automatic renewal, a recurring payment or the next price, ask support before the due date.

Cancellations

Open the service in the Client Area. If a cancellation option appears, review the dates and choices before submitting. You can also contact support from the account that owns the service. Include the service or domain and your requested end date, and ask for confirmation of the effective date and any outstanding charges. Save the website files, databases and email you want to keep before the service ends.

Refund requests

Open a support ticket with your invoice number, the affected service and the reason for your request. Ask support to confirm whether your order is eligible, the amount, how it would be returned and the expected timing. Leave card details and passwords out of your message.